Shipping Policy

Bio-Healing Australia Pty Ltd (ACN 689 899 027)
Email: support@biohealing.com.au
Website: https://www.biohealingpurifier.com.au
Last Updated: 04-DEC-2025

We aim to provide fast, reliable, and secure shipping across Australia.

Order Processing

• Orders are processed within 1–2 business days (Monday to Friday).
• You will receive a confirmation email once your order is processed.

Delivery Timeframes

• Metropolitan Areas: 3–5 business days
• Regional Areas: 5–14 business days
  These are estimated delivery times and may vary due to carrier delays or unforeseen circumstances.

Shipping Cost

• Free Australia-wide shipping on all orders.
• Any additional shipping options will be shown at checkout.

Tracking

• A tracking number will be emailed once your order is dispatched.
• You can track your delivery directly via the carrier’s website.

Shipping Partners

We use trusted carriers including:

• Australia Post
• Direct Freight
• Aramex
• Fastway / CouriersPlease

Shipping Issues

If your order is delayed, lost, or damaged:

• Contact us immediately at support@biohealing.com.au
• Provide your order number and details of the issue
  Our team will work with the carrier to resolve the problem promptly.

Important Notes

• Please ensure your shipping address is correct. We are not responsible for delays caused by incorrect addresses.
• Delivery times may be affected by public holidays, extreme weather, or carrier delays.